Terms & Conditions (Sales Terms)
Version 1.1 – Effective as of 21 November 2025
(Governing Law: Scotland)
Clause 1 – Introduction
1.1 These Website Terms and Conditions (“Terms”) govern the online sale of digital access codes (“Codes”) and the use of the website www.xplore-me.com (“Website”), operated by INTEGRIA LP, 5 South Charlotte Street, Edinburgh, EH2 4AN, Scotland, United Kingdom, registered in Scotland under Company No. SL037740, operating under the brand XploreMe! (hereinafter referred to as “XploreMe!” or “the Company”).
Managed and represented by the General Partner(s) of INTEGRIA LP.
1.2 By purchasing any product through this Website, you (“Customer” or “User”) agree to be bound by these Terms. If you do not agree, please do not place an order.
1.3 These Terms apply exclusively to purchases made directly via the Website. After completing a purchase, the use of the XploreMe! mobile application (“App”) is governed by separate App Terms of Use, available at www.xplore-me.com/app-terms.
Clause 2 – Scope of Application
2.1 These Terms regulate:
(a) the conclusion of sales contracts via the Website;
(b) payment, delivery, and use of digital access codes; and
(c) consumer rights regarding cancellation and refunds.
2.2 These Terms do not govern the use of the XploreMe! App itself, which is subject to the App Terms of Use.
Clause 3 – Description of Services
3.1 XploreMe! offers digital, self-guided outdoor adventures — referred to in these Terms as “Hunts” or “Xplorations” — accessible via the XploreMe! mobile application.
3.2 The Website allows Customers to purchase digital access codes (“Codes”) granting entry to specific Hunts / Xplorations.
3.3 Each Code is unique, single-use, and valid only for the corresponding Hunt / Xploration specified at purchase.
Clause 4 – Prices and Payment
4.1 All prices are stated in the currency indicated at checkout and include applicable taxes, unless otherwise noted.
4.2 Payments are processed securely through third-party providers such as Stripe or PayPal. XploreMe! does not directly store or process payment card details.
4.3 The Customer agrees to provide accurate billing information and authorises XploreMe! to charge the total amount at the time of purchase.
Clause 5 – Order Process and Contract Formation
5.1 The presentation of products on the Website constitutes an invitation to place an order, not a binding offer.
5.2 By completing the checkout process, the Customer submits a legally binding offer to purchase.
5.3 A binding contract is formed once XploreMe! confirms the order via email.
Clause 6 – Delivery of Digital Content
6.1 After successful payment, the Customer receives the purchased Code by email within twenty-four (24) hours.
6.2 Delivery is deemed completed once the email containing the Code has been sent to the address provided by the Customer.
6.3 Each Code allows single use only and expires after its validity period as stated at the time of purchase.
Clause 7 – Use of Codes
7.1 Codes can be redeemed exclusively within the XploreMe! App.
7.2 The download and registration within the App are free of charge; however, they do not grant access to any Hunt / Xploration without a valid Code.
7.3 Codes are personal and non-transferable. Sharing, resale, or duplication of Codes is strictly prohibited.
Clause 8 – Right of Withdrawal (Consumer Contracts Regulations 2013)
8.1 Customers residing in the United Kingdom or the European Union generally have the right to withdraw from a digital purchase within fourteen (14) days from the date of contract conclusion.
8.2 However, this right does not apply once digital content has been delivered, if the Customer has expressly consented to immediate delivery and acknowledged the loss of the right to withdraw.
8.3 By completing the purchase, the Customer expressly agrees:
“I understand that my digital access code will be delivered within 24 hours and that I lose my right to withdraw once delivery begins.”
Clause 9 – Refunds and Technical Issues
9.1 Refunds are granted only in the following cases:
(a) failure to deliver the Code due to a verified technical error;
(b) duplicate payment;
(c) confirmed system malfunction attributable to XploreMe!.
9.2 Refunds are not available for:
(a) expired Codes;
(b) incorrect location or usage;
(c) misunderstanding of gameplay instructions;
(d) device incompatibility or internet connectivity issues.
9.3 Valid refund claims must be submitted within fourteen (14) days of purchase to info@xplore-me.com, including order ID, payment proof, and a description of the issue. Verified claims will be processed within ten (10) business days.
Clause 10 – Liability
10.1 XploreMe! shall not be liable for indirect, incidental, or consequential losses.
10.2 Liability for direct losses is limited to the amount paid by the Customer for the respective Code.
10.3 Nothing in these Terms excludes or limits liability for death, personal injury, or fraud caused by the proven negligence of XploreMe!.
10.4 The Customer acknowledges that participation in any XploreMe! Hunt / Xploration involves physical outdoor activity. Such participation and any associated safety, conduct, or environmental matters are governed exclusively by the XploreMe! App Terms of Use, available at www.xplore-me.com/app-terms.
Clause 11 – Intellectual Property
11.1 All text, images, designs, and software on the Website are owned by or licensed to INTEGRIA LP operating under the brand XploreMe!.
11.2 Any reproduction, distribution, or modification without prior written consent is strictly prohibited.
Clause 12 – Amendments to These Terms
12.1 XploreMe! reserves the right to modify these Terms at any time.
12.2 The current version will be published on the Website and applies to all future transactions from the date of publication.
Clause 13 – Governing Law and Jurisdiction
13.1 These Terms are governed by and construed in accordance with the laws of Scotland.
13.2 The courts of Edinburgh, Scotland, shall have exclusive jurisdiction to resolve any dispute arising from or in connection with these Terms.
Clause 14 – Severability
If any provision of these Terms is found invalid or unenforceable by a competent court, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be deemed deleted without affecting the validity and enforceability of the remaining clauses.
Clause 15 – Contact Information
INTEGRIA LP
Operating under the brand XploreMe!
5 South Charlotte Street
Edinburgh, EH2 4AN
Scotland, United Kingdom